Terms of service
FAQ - SHIPPING
Q: WHAT CARRIER DO WE USE FOR SHIPPING?
A:We ship via UPS and USPS only.
Q: WHAT DAY WILL MY PACKAGE SHIP?
A: We ship online orders Monday through Friday. The cut-off time for getting your order in to ship the FOLLOWING day is 12pm Central Standard Time. Examples: if you get your order in before 12pm pst on Monday, your package will ship
on Tuesday; if you get your order in after 12pm on Thursday, your order will not ship until the following Monday. Note:
If a major U.S. holiday falls on a business day you can expect your coffee to go out the next available shipping day.
keep in mind of our TAT as well this will factor into that
Q: WHAT KIND OF SHIPPING SHOULD I CHOOSE FOR MY ORDER?
A: This depends on where you are and how fast you need your package. When choosing a shipping option like overnight or 2- 3 day shipping, keep in mind that these are business days and the weekends as well as processing time are not included in this timeframe.
We process orders M-F. our TAT is 1-2 business days from the time you place your order . This excludes preorders. This means if you place your order on a Monday your package will be taken to the postal service within 1-2 business days.
IF your package gets damaged in route we unfortunately can not do anything about it. Please contact your postal service to see if they can give you a refund. We will not give refunds for postal service accidents
Q: I PLACED AN ORDER OVER A WEEK AGO, BUT HAVEN'T RECEIVED MY PACKAGE YET. WHERE
IS IT
A: First, check your tracking number that is emailed to you upon shipping. When there are severe weather warnings, shipping is offen delayed. If this is the case, UPS AND USPS does not reimburse shipping costs. It is very important that you are proactive with missing or delayed packages. Once the package has left the facility, it is out of our hands. Please make sure your address is correct, there aren't any weather delays, and that you select the fastest shipping option that works best for you!
Q: DO YOU OFFER FREE SHIPPING?
A: We offer free shipping on orders of $150 or more within the United States.
Q: WHERE IN THE WORLD DO YOU SHIP? A: We can ship our products anywhere, but keep in mind that it is rather expensive to ship internationally. The recipient is responsible for paying all brokerage, duties, and taxes associated with international shipping.
All orders are FINAL SALE. No refunds will be giving. However if your product comes damaged we will offer you a in store credit. Please remember if your package is breakable and really important it is important to put insurance on your package. We do our best to insure nothing happens however we can not control what happens to your package once it leaves our facility.
IF your package gets damaged in route we unfortunately can not do anything about it. Please contact your postal service to see if they can give you a refund. We will not give refunds for postal service accidents however we will give you a in store credit 💗✨
If you are missing an item you have 48 hours after your package is delivered to you to let us know that way we can replace the item or send you a refund.
If your order is wrong also please let us know within that 48 hour time frame that way we make sure we make things right for yo